FAQ's
How do I place an order?
Placing an order is easy! Simply browse our collections, select the items you want, choose your size and color (if applicable), and click “Add to Cart.” When you’re ready, proceed to checkout, enter your shipping and payment information, and complete your order.
How can I track my order?
What payment methods do you accept?
We accept a variety of payment methods, including:
- Credit and debit cards (Visa, MasterCard)
- Cash on Delivery
Can I change or cancel my order?
Once your order is placed, we begin processing it immediately to ensure fast delivery. Unfortunately, we cannot modify or cancel orders after they’ve been confirmed. If you need assistance, please contact us at info@jandsfashion.com as soon as possible, and we will do our best to help.
What is your return policy?
We accept returns on handbags, abayas, and dresses within 24 hours of delivery. Items must be in unused, unworn condition with original tags attached. Please visit our full Return Policy for more details.
How do I return or exchange an item?
To return or exchange an item, please contact us at info@jandsfashion.com with your order number and the item(s) you’d like to return. We will guide you through the return process.
Do you offer international shipping?
Yes, we ship internationally! Shipping costs and delivery times vary depending on the destination.
How do I know which size to order?
We provide a size guide for each product. Please refer to the specific size chart on the product page to ensure the best fit. If you have any questions, feel free to contact our customer service team for assistance.
Can I apply a discount code to my order?
Yes, if you have a valid discount code, you can apply it during the checkout process. Simply enter the code in the “Discount Code” field and click “Apply” before finalizing your order.
How can I contact customer service?
If you have any questions or need assistance, feel free to contact our customer service team at info@jandsfashion.com. We’re here to help!